Shipping & Returns

Shipping Details

Laura Preshong offers Free Continental U.S. Shipping on all items ordered directly through our website! Engagement rings and wedding bands are shipped complimentary FedEx Express (2 to 3 business days) with a direct signature required and replacement insurance provided. You will receive an email prior to your order being shipped with a tracking number for your convenience. We can not ship to hotels or third party shipping centers, however, once your order is in transit you can 'Manage Your Shipment' and have your package held at a FedEx Shipping Center near you! Orders paid through a staff issued invoice do not include complimentary shipping and insurance ($30 Fedex Shipping Charge + 1% invoice total for shipping insurance) and would include customized and custom orders. 

Our Current Production Time is 5 Weeks Plus Free Insured Express Shipping Time(+2 to 3 Days).

We currently ship within the U.S. and Canada. Free Shipping is only within the Continental U.S. 

Canadian Shipping - Contact Us for your order shipping to Canada. We will send you an invoice payable online (currently unavailable directly at checkout). Shipping is 85.00 for International Shipping Via Fed EX (insurance is additional and is 1% of the order total). Duties, Taxes, any and all Fees and shipping insurance are the responsibility of the buyer.

 

 Returns - Online Purchases

Engagement Rings and Wedding Bands

Prix Fixe Online Order - 14 Day Review - No Return Fee.

Our Prix Fixe Collection is a intimate selection of our 5 most popular engagement ring styles, sold complete with an expertly selected diamond or Moissanite center stone (a single line item at check out that specifies 'Prix Fixe' collection) is eligible for a full refund return within 14 days. The item being returned must be received back within the 14 Day review period, starting from the first day your package is out for delivery, packaged securely and in unworn, undamaged condition. Boxes and certificates must be returned with the item, lost natural or lab grown diamond certificates will result in a $200 deduction from your refund as they will need to be replaced. 

A La Cart Online Order - 14 Day Review - 15% Return Fee. 

Have it your way! Choose from any of our engagement ring settings and full inventory of diamonds, gemstones and Moissanite we will hand make your customized engagement ring in just five weeks ready for proposal! A La Cart engagement rings (setting and center stone sold separately as two line items on your order), and all non-eternity diamond wedding bands and men's wedding bands are eligible for a 14 Day Return less the 15% Return Fee. Boxes and certificates must be returned with the item, lost natural or lab grown diamond certificates will result in a $200 deduction from your refund as they will need to be replaced. Keep reading for exceptions(Jenny and Natalia Settings) and details. 

General Return Details -  All of our engagement rings are handmade to order and may only be ordered one engagement ring at a time(please contact us if you need more than one ring). Wedding bands can be ordered in multiples and is encouraged! 

Return dates(14 Day Window) are determined starting with the day you are notified your item is available for pick up or out for delivery(Day 0). 

Non-Eternity diamond wedding bands and men's wedding bands are eligible for return within the 14 day return window less a 15% restocking fee. Eternity rings(diamonds all the way around), loose diamonds and gemstones(unset) are non-returnable. 

If an item/order is returned for a refund or is canceled during production, your next purchase will qualify as a final sale. If a subsequent order is placed during production of an existing order, the subsequent order is considered a final sale. Size alterations to orders currently in process will count as your one complimentary re-sizing. 

Non-Returnable/Non-Refundable - Items that have been modified at the client's request(customized outside of options available in product dropdowns), engraved, or resized rings, smaller or larger ring size requests (outside what is available in our current drop-down menu). Custom designed jewelry, loose diamonds and gemstones, rings invoiced as customized due to client changes outside of the options available in the product drop-downs, engraved items, eternity diamond wedding bands, Jenny or Natalia engagement ring settings, damaged or worn items are not eligible for return. Items considered final sale due to previous return or cancelation or subsequent orders placed during production. Expedited shipping charges, rush fees and insurance charges are non-refundable. Any item outside of the 14 Day Return window as outlined on this page. 

Keep scrolling for In-Store Purchase Policies!

 Jewelry Online (Not Bridal)

Ready to Ship -  Ready to Ship items are necklaces, earrings, bracelets and stacking rings currently available and will ship in 3 to 4 business days. These items are eligible for return within 14 Days starting from the first day your package is out for delivery. Your return must be received for processing within the 14 Day review period, packaged securely and in unworn, undamaged condition. Re-sized Ready to Ship stacking rings are non-refundable.

Made to Order - We accept returns for Made to Order Fine Jewelry (necklaces, earrings, bracelets, and stackable rings found under 'Jewelry' that are not sold on our website as engagement or wedding bands/rings) within 14 days of the first day your order is available/out for delivery.  There is a 15% Return Fee for all Made to Order fine jewelry returns. An online purchase is made via our website, not through an invoice or in-store (see policy below). If an order is returned for a refund or is canceled during production, your next purchase will qualify as a final sale. 

 

Returns - In Person Boston Showroom

Engagement Rings and Wedding Bands

 A La Cart - In Showroom Purchase. Fully customized engagement rings (you select the center stone and the ring setting separately) that are handmade to order using your choice of center stone and setting(sold separately), are not eligible for returns or refunds. All loose diamonds, loose gemstones, wedding bands, custom designs, customized designs, rush orders, engraved items, re-sized rings, damaged or worn items are not eligible for return. 

 Jewelry (Not Bridal)

The Jewelry Return Policy is for earrings, necklaces, bracelets, and non-sized/customized stacking rings (not engagement rings or wedding bands) purchased in our South End, Boston showroom via invoice, in-person or telephone. Made to Order pieces (necklaces, earrings, bracelets and stacking rings not in stock) ordered in our Boston gallery will be eligible for 14-Day returns less a 15% restocking fee. Custom or Customized Jewelry is not eligible for Return or Exchange.

 

 How to Return an Order

1. Obtain Your Return Shipping Code: Contact Us to obtain a return shipping code, we want to know your package is coming so we can keep an eye out for it! 

2. Pack Your Order Securely, Ship in a Box and Insure it: For all returns and exchanges, include all original packaging and accompanying materials, do not write jewelry, diamonds or other value related words anywhere on the package and follow the shipping instructions below. All return shipping is the client's responsibility. 

For Resizing or Repairs- include the name the order was purchased under, the size you need if having your ring resized, your return address and phone number. Use a reliable shipping company so you can track your return and pack your ring in a box not a padded envelope. Insure your package or check that your jewelry insurance policy covers your ring during shipping to and from the showroom. For resizes or repairs, do not include original certificates and accompanying materials. Sizing and Repair takes 15 business days plus shipping time. The $30 FedEx Express return shipping fees are the responsibility of the client.

3. Our Address: For resizing, repairs and returns; Laura Preshong, 558 Tremont Street, Boston, MA 02118